Shipping Policy
Shipping Policy
(Policy updated since April 15, 2025. The "Cancel Order" and "Order Modification" policies do not apply to orders placed before April 15, 2025.)
Can I Change My Order Information?
If you notice an error in your shipping information or order details, please contact us at:
within 24 hours of placing your order.
Please review your Order Confirmation email, which is sent immediately after your purchase, to ensure all information is correct.
When Will I Receive My Tracking Number?
All Lunaveres orders are carefully processed and shipped from our fulfillment centers in Asia.
Order Processing Time: 2–5 business days
During holidays, promotional events, or peak seasons, processing may take slightly longer.
Once your order has been shipped, you will automatically receive a Shipping Confirmation email containing your tracking number.
If you have not received your tracking information within 5 business days after completing your payment, please contact us at:
Please note that incorrect payment information or an incomplete shipping address may delay order processing.
How Can I Track My Order?
Once your order has been shipped, you'll receive a Shipping Confirmation email with your tracking number.
You can track your shipment through:
17TRACK:
https://www.17track.net/en
Or through the carrier assigned to your shipment.
Depending on your destination, your package may be delivered by trusted local carriers, including:
🇺🇸 United States
Free Shipping on Orders Over $79
Delivery Partners:
- USPS
- UPS
- FedEx
Estimated Delivery Time
Estimated Delivery Date =
Order Date + Processing Time (2–5 Business Days) + Shipping Time
Estimated shipping times:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 Business Days |
| Canada | 5–12 Business Days |
| United Kingdom | 5–12 Business Days |
| Australia | 5–12 Business Days |
| Europe | 5–12 Business Days |
Most orders are delivered on or before the estimated delivery date.
Please note that tracking updates may take 2–7 days to appear after your package is handed over to the shipping carrier, especially during international transit.
Risk-Free Shipping
Your satisfaction is our priority.
If your order has not arrived within 60 days of shipment, we will issue a 100% refund for the affected item.
If you believe your package is missing, please contact us at:
We will investigate your shipment (typically within 3–5 business days) and provide an appropriate resolution, including a replacement or refund when applicable.
Customs & Import Taxes
All prices displayed on the Lunaveres website are shown in your selected currency and do not include import duties, customs fees, or local taxes that may apply in your destination country.
If applicable, these charges are determined by your local customs authority and are the responsibility of the customer.
Lunaveres is not responsible for customs delays or any additional fees imposed by your country's customs office.
For more information, please contact your local customs authority.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Because orders are processed quickly, we cannot guarantee address changes after an order has been submitted.
Please carefully review your shipping information before completing your purchase.
Lunaveres cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Undeliverable or Refused Packages
If your order reaches the destination country and:
- The recipient refuses to accept the package; or
- The delivery carrier is unable to complete delivery after multiple delivery attempts;
The package may be abandoned or returned according to the carrier's policy.
In such cases, Lunaveres reserves the right to refuse a refund for the order, as the failure to receive the package was not caused by our fulfillment or shipping process.